Sept. 15

Explicit knowledge (hard data: facts, details, such as students birth date written down)
Tacit knowledge (figure out who follows directions, situation of students)

Formal planning causes restrictive, creative ability. Doesn't allow the learner to use tacit knowledge.

The *'d section on page 16 of Change Forces: The Sequel is important. Managers can mediate (play the interpreter), translate from supervisors down and totem to the top. In a school setting, the 'manager' is usually the team leader or the principal who moves from district to teachers, or teachers to district.

Page 18 has the 8 Lessons:

Lesson 4: don't micro-manage. allow others to do their job. Guide them, but allow them to work; it's the edge of chaos. Sometimes people will screw up but it will happen and it's not the end of the world.
Instinct is to try to solve the problem, but sometimes people just want to be heard. Knowing the difference is important for a manager.